Generator Maintenance Plans & Packages
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Peace of Mind, Delivered on a Schedule
A whole-home standby generator is only as reliable as its last service visit. That is why ARK Generators offers tiered maintenance packages - structured plans that give you predictable annual service, priority scheduling on emergency calls, and documentation you can hand to your insurer or facility manager. Pick the plan that matches how you use your generator, and we handle the rest.
Maintenance Package information coming soon!
Silver Plan - Annual Essentials
Our Silver plan is the right choice for most residential homeowners. It covers the annual service visit that keeps your factory warranty valid and your unit ready for the next storm. Silver includes:
- One full annual service visit per year
- Oil change with manufacturer-specified oil
- Oil filter replacement with OEM parts
- Air filter inspection
- Spark plug check (replacement as needed)
- Battery load test and terminal cleaning
- Coolant and fuel system visual inspection
- Automatic transfer switch exercise
- Controller fault log review
- Full operational run under load
- Written service report
Gold Plan - Semi-Annual Coverage
The Gold plan is for homeowners who want more frequent peace of mind and priority service. It is also popular with families who rely heavily on their generator for work-from-home, medical equipment, or home businesses. Gold includes everything in Silver, plus:
- Two service visits per year (spring and fall)
- Priority scheduling on emergency repair calls
- Discounted labor rate on non-covered repairs
- Parts discount on non-warranty replacements
- Remote monitoring setup and configuration support
- Pre-hurricane-season readiness inspection
- Written mid-year progress report
Platinum Plan - Commercial and NFPA 110
The Platinum plan is designed for commercial applications and homes with critical backup requirements. It includes full NFPA 110 compliance support for healthcare, data center, and life-safety applications. Platinum includes everything in Gold, plus:
- Quarterly service visits (four per year)
- Annual load bank testing with documentation
- Fuel polishing for diesel applications
- Full NFPA 110 compliance documentation
- Controller firmware updates as released
- 24/7 priority emergency response with service level guarantee
- Full parts coverage on covered components
- Annual compliance report for insurers and AHJ
How Do I Know Which Plan Is Right?
For most single-family homes, Silver is plenty. If your generator is supporting a home office, medical equipment, or a family that cannot afford any outage downtime, Gold is the upgrade that makes sense. Platinum is for commercial applications, healthcare, data centers, and life-safety installations. On our free consultation we walk through the options and help you pick.
What Makes ARK Maintenance Different
Personal Scheduling
First of every month, our dispatcher generates the upcoming service list and calls each customer personally to book the visit. No online ticket queues, no chatbots.
Factory-Trained Technicians
Our techs are trained on Generac, Kohler, and the other major platforms. We show up knowing your unit.
Same Team, Same Accountability
If we installed your unit, the same company stands behind every service visit. Same accountability, same maintenance history, same point of contact. See our about page for more.
Get Started
Ready to put your generator on a plan? Call (936) 441-4ARK or request a service visit online. We will come out, baseline your equipment, and get you on the right plan. See also our full service and maintenance page.